Tata Sky — Recharge refund not received

When company send message on TV recharge on ID [protected] yearly pack rs.1670.we recharge on this ID but Tv not start.Rechare is successful on 4.3.16.Our Id is [protected] .when call customer care is u send msg and we recharge.company said we have refunded on retail account from u have recharge on 7.3.16 Tran.ID is TP[protected] .But we see on retailer a/c refund is not shown.we call company who says u send statement on email [protected]@tatasky.com we send statement on email 12.03.16., after we call company said u wait 7 working days from refund.today i call company and quitioned about refund he say we send refund.but refund no see on retailer account.
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