I didn't use the service for 3 months. Then i recharged yesterday but it is not working.
On the tv, there is just a blank screen with a message : "this is the wrong card for this set top box (Pairing error). Nds no.[protected] digicard id[protected]"
My subscriber id is [protected]
Please resolve this problem as i trust your good company.
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Dec 20, 2019
Complaint marked as Resolved
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Nov 12, 2019
Tata Sky Customer Care's response Hi, help is here! Please turn off the set-top box. Remove the digicard and wipe it with a soft dry cloth and then insert the digicard into the slot. Turn it on and check if the problem persists.
Verified Support
Nov 12, 2019
Tata Sky Customer Care's response Hi, that's not how it should have been. We have raised a service request to sort this and you'll hear from us at the earliest.
Verified Support
Nov 14, 2019
Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
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