Tata Sky — Refund of excess paid

This is addressed to the chief executive officer.
Dear Sir,
I have already made a detailed complaint about my plight which is still unresolved and simply stalled by your representatives. I had cancelled the service of your DTH on 18th of March 2017 in regard to a dispute on the reactivation of the account without my consent. As advised by your personnel I suspended the service from 6th March on wards as I am shifting to Trivandrum. Unfortunately the TV, SET TOP BOX and The Antennae reached Trivandrum only on 23rd March, 2017. Before the goods reached from Mumbai, the service was reactivated on 18th without intimating me. On protest I requested them to close my account and refund the excess amount paid upto 12thJuly, 2017.( I paid for one yearon July, 2016) It means that you are charging me for NO SERVICE.
After that, though promised to contact me on 21st to inform me the mode of refund, nobody has called me. On 23rd or 24th a representative called me and again asked me the reason to close the account and told me again that they are registering a closure. After 7days of silence one Mr. Bhanukumar calls me today and asked to narrate the whole episode again.
Sir, what is the meaning of all these. If a customer do not want to continue let him close it and refund him. Why you keep his money without giving any service to him.and keep on harassing by making untimely calls only to stall the matter.
In the above circumstancesIi request you to intervene in this matter and resolve the issues at the earliest or else I may be forced to seek legal remedies including remedies under consumer protectionact for which you and your organisation will be solely responsible. Please try to avoid such emabarassment..

sankaranarayanan.m