Tata Sky — refund of money and pathetic Customer care

Address:

Kolkata, West Bengal

It is highly unfortunate being a member of the family called TATA SKY. In this regard it is to inform that on 09.05.2015my connection was relocated to a new house at 79 B Binova Bhave Road. Kolkata -700038 with my subscription ID as [protected] in the name of Debabarata Chanda, the complainant having registered mobile no.[protected].i hold a multi-tv connection, On 09.05.2015 at the time of installation the representative of TATA SKY who installed the dish in my new house is well aware of the fact that he had installed one TV connection and the other connection is dormant as the other set top box has not been yet relocated to my new house.He has given me a cable of approx length 15 mts for my new tv connection when that will be installed. the deduction amounts to Rs 300( for relocation) and Rs. 100( for the cable ) as told by your representative. But the deduction shows Rs 425( Best known to the Co.) based on the details of provided by your company representative (who is speaking the truth only) and the customers of yours are liar as per your customer care version.. But the pathetic situation comes now, On 09.05.2015 just after the relocation i have called your customer care and talked with person sitting behind the phone who after hearing the detail advised me recharge with Rs.655 for one TV connection as that had been installed and the other set top box and TV is dormant till this date( 23.05.2015) and Rs 300 for relocation and accordingly Rs.955/- was recharged at that time. please hear the voice recording available with you, and if not is available with me as all your call is recorded on my phone. Also message has been displayed on my TV and phone that the next recharge date is 07.06.2015. It was also informed that one TV payment will be deducted only and other TV as not Connected will be temporarily disconnected till i place a request to start the service. To my utter dismay the game from your end started. 2 days later a message came on my phone and on TV that 425 deducted for the relocation and cable charges and everyday instead of one Tv deduction there is a deduction of 02 TV, which is in operative at this time.. I called your customer care and somebody said on hearing my details that your complaint is registered and it will be resolved, ( Pl hear the conversation, if not available I can provide you the came). Till date 11 times i have called the customer care to no effect only with verbal assurance from CUSTOMER CARE AND SENIOR REPRESENTATIVES of the Company but my connection was disconnected on 23.05.2015 with the calculation of daily deduction of 02 Tv, although it has been assured that the disconnection will not take place lastly assured yesterday, but in vain as the company representatives are making false assurance to the customers cheating them..I again recharged with an amount of Rs.655/- based on 01 tv connection. All the conversation is recorded and if my money as per your assurance is not refunded in my account within 02 working days i will be compelled to move to suitable platform to seek justice. Thanking you in anticipation and seeking a positive steps to refund my money.. DEBABRATA CHANDA CONSUMER NO. [protected] Mob No. [protected]