Tata Sky — Reg. Chanel not workin from last 4-5 days

Address:

Pune, Maharashtra

There are no any person in Tata Sky to contact us !!! Only Auto generatet mails you have option. Where we have to go ? There is no any contact detail except Call Center !!! Now, All is over, becausu you are not ready to resolve my problem. You are going only with your system. And due to this we are mentaly distrub from last 4-5 days . If someting happened, you will be responce for this. ----- Original Message ----- From: Aman Road Carriers To: [protected]@tatasky.com Cc: [protected]@tatasky.com Sent: Thursday, May 21, 2015 11:39 AM Subject: My Complaint No. I4IJHK4 / 16.05.2015 & I5JBJ1I / 18.05.2015 Procedure and benchmarks for redressal of complaints through the call centres. Procedure- Tata Sky subscriber (“Subscriber”) should call the Tata Sky 24x7 helpline to lodge complaint with the call centre. Tata Sky associates are trained to answer Subscriber queries in 13 languages. On receipt of the Subscriber call, the associate shall register the Subscriber’s complaint and issue a docket number to the Subscriber. Benchmark- In case of complaints relating to non- receipt of all signals (other than those caused by disturbances of weather or natural calamities) by Subscriber, at least ninety per cent of all such complaints shall be redressed and signals restored within a period of twenty-four hours of the receipt of complaint; In case of complaints (other than non receipt of signals) by Subscriber, at least ninety per cent of all such complaints shall be redressed within a period of forty-eight hours of the receipt of complaint. R.17 Redressal of Grievances of direct to home Subscribers by Nodal Officers. In case a direct to home subscriber is not satisfied with the redressal of his grievance by the Call Centre, such subscriber may approach, by a letter in writing, or through telephone, or web based online filing of complaints or through short message service or through other electronic means or any other means, the Nodal Officer of the direct to home operator for redressal of his grievance: Provided that a direct to home subscriber may, in emergent situation, approach at the first instance a Nodal Officer instead of a Call Centre and the Nodal Officer shall redress the grievance. R. 18 Handling of grievances of direct to home subscriber by Nodal Officers. Every Nodal Officer shall, ---- (a) be accessible to the direct to home subscribers at the address publicised, as required by regulation 16; (b) register every complaint lodged by the direct to home subscriber; (c) issue an acknowledgement to the concerned direct to home subscriber within three days from date of the receipt of the complaint indicating therein the unique complaint number; (d) intimate, within the time limit specified in regulation 19, the decision taken in respect of such complaint, to the direct to home subscriber, immediately after taking the remedial measure for redressal of the grievance. Kind Attn:- Mr. Amit Singh My Complaint No. I4IJHK4 / 16.05.2015 & I5JBJ1I / 18.05.2015 Service Request Numbers :- 1-[protected] 1-[protected] 1-[protected] 1-[protected] 1-[protected] 1-[protected] 1-[protected] Following Masseges you have sent me on my registered mobile No. [protected] Dt. 16.05.2015 at 09:28 PM Hello! Your Tata Sky Work Order No. I4Ijhk4. We will contact yoy soon for taking appointment related to techician visit. Dt. 17/05/2015 at 09:37AM Tata Sky Installet visit for WO:I4IJHK4 is scheduled between 17/05/2015 15:30 & 16:10 in case of query pls contact our helpline on[protected] Dt. 18/05/2015 at 09:36 PM Hello! Your Tata Sky Work Order No. I5JBJ1I. We will contact yoy soon for taking appointment related to techician visit. Dt. 19/05/2015 At 11:35 AM Tata Sky Installet visit for WO:I5JBJ1I is scheduled between 19/05/2015 17:40 & 18:20 in case of query pls contact our helpline on[protected] Dt. 19/05/2015 at 10:24 PM Hello! Your WO No. I5JBJ1I dated 18/05/2015 21:35 has been cancelled. Please give us a Missed call on [protected] if you are still facing No Signal issues. Dt. 19/05/2015 at 10:25 PM Hello, we have received your query on the signal distrubances. We will get in touch with you shortly to resolve it. Why & how you have cancelled my complaints without any visit ? Dear Subscriber, Thank you for registering your request through email. Your Service Request number is 1-[protected], “Our representative will get in touch with you shortly”. Please keep this number handy while talking to us about your query as the same may have to be provided to the customer care executive. Meanwhile here is some useful information on Tata Sky’s service. Explore the world of Tata Sky at your finger tips with mytatasky.com. You can get your last 6 month’s bill statements, recharge your account, modify packs, and get complete account details. You can also have an online chat with a customer care executive through it. Not a registered user? Click Here - https://www.mytatasky.com/UserRegistration/jsp/html/index.jsf Got a question? Do call us. You will be attended by a customer care executive who can answer your queries in 13 languages in our 24x7 call centres. From All lines:[protected] From All lines (except MTNL/BSNL):[protected] (Applicable rates chargeable by the telecom operator) To get your account balance, due date and complete account details give a missed call on [protected] from your Registered Mobile Number. The Tata Sky remote can do wonders! The ‘Help’ button on your Tata Sky remote can get you information about channels packs, HD/Multi TV, Tata Sky Mobile, Recharge, Service info and helpline details. Thank you, The Tata Sky Customer Care team Note: We are upgrading our systems for better services in the coming days. In case you are facing any signal issues, please give a missed call on[protected] or SMS ‘NS’ to 56633. Our technician would call you soon for an on-site visit. This visit will not be charged. Thank you for your cooperation This is an auto-generated email and reply to this mail id is not monitored. In case of any query please contact us at http://www.tatasky.com/wps/portal/TataSky/help _________++++++++++_________ DISCLAIMER: This communication (including any accompanying documents / attachments) is intended only for the use of the addressee(s) and contains information that is PRIVILEGED AND CONFIDENTIAL. If you are not the intended recipient, you are notified that any dissemination and/or copying of this e-mail is strictly prohibited and you are requested to delete this e-mail immediately. Communicating through e-mail is not secure and capable of interception & delays. Any one communicating with Tata Sky by e-mail accepts the risks involved and their consequences. While this e-mail has been checked for all known viruses, the addressee should also scan for viruses and notify the originator. Thank you for your cooperation. _______++++++++++_______ ----- Original Message ----- From: Aman Road Carriers To: [protected]@tatasky.com Cc: [protected]@tatasky.com Sent: Tuesday, May 19, 2015 3:26 PM Subject: Fw: Auto Response: Service Request Reference Number: 1-[protected] ----- Original Message ----- From: Aman Road Carriers To: [protected]@tatasky.com Sent: Tuesday, May 19, 2015 2:56 PM Subject: Fw: Auto Response: Service Request Reference Number: 1-[protected] At the time of booking, within a minute your person has called me. But Now !!! For attend complaint, you are saying for 24 hours. But no any responce from last 4 days. ----- Original Message ----- From: Aman Road Carriers To: [protected]@tatasky.com Sent: Tuesday, May 19, 2015 2:44 PM Subject: Fw: Auto Response: Service Request Reference Number: 1-[protected] Nobody is there to reply ! Then what type of Nodal Officer ? Why you have given the mail ID's ? There are no any numbers to speak to officer ! How we can reach to you ? You are seating AC offices and we are !!! ----- Original Message ----- From: Aman Road Carriers To: [protected]@tatasky.com Sent: Tuesday, May 19, 2015 1:30 PM Subject: Re: Auto Response: Service Request Reference Number: 1-[protected] Lot of Thanks for your following Auto Generated Reply on 16.05.2015. My Dear, 1. I have lodge a complaint on 17.05.2015, No. I4IJHK4 is Scheduled between 17/05/2015 15:30 & 16:10. Above compaint you have closed without any reason, without ant visit & without resolve the problem. I don't know, How you closed this. ? If you are not able to serve us, please give us confirmation, we will disconnect your connection. We are customer and you very well knows that customer have no any way to wait and watch. I think, you are not intested to solve my probles. You are only joking with me. 2. Service Request number is 1-[protected]. You have given above request number, what you have done about this ? Only auto generates Mails !!! What is your systems ? This is not acceptable any how. If you are having lot of customer, why you are giving anothet connections ? Why you have not given reply in 24 hours ? You are giving false commetments to customers. You are cheating with us. 3. Another we have lodge a complaint on 18.05.2015, No. I5JBJ1I is scheduled between 19/05/2015 17:40 & 18:20. What is this ? Your persons saying that we are not having lot of techniciatins, we can't do anything. How many technitions you are having in Pune ? Many times I asked you, plz give us your local person / techniciation contact number, name and addressin Pune, so we can contact them, but you are not ready to give . I have all recording of your persons, If you have not taken any action, we will give in news paper / media . We want grace period of validity of last 4 days. Hope you will give reply soon. Mahipal Jangir [protected] [protected] ----- Original Message ----- From: [protected]@tatasky.com To: [protected]@vsnl.net Sent: Saturday, May 16, 2015 2:34 PM Subject: Auto Response: Service Request Reference Number: 1-[protected] Dear Subscriber, Thank you for your email registering your request. For your reference, the Service Request number is 1-[protected]. In future, please quote this number pertaining to your request. This is an auto generated mail. Our representative will get in touch with you within 24 Hours Warm regards, Tata Sky Customer Care _________++++++++++_________ DISCLAIMER: This communication (including any accompanying documents / attachments) is intended only for the use of the addressee(s) and contains information that is PRIVILEGED AND CONFIDENTIAL. If you are not the intended recipient, you are notified that any dissemination and/or copying of this e-mail is strictly prohibited and you are requested to delete this e-mail immediately. Communicating through e-mail is not secure and capable of interception & delays. Any one communicating with Tata Sky by e-mail accepts the risks involved and their consequences. While this e-mail has been checked for all known viruses, the addressee should also scan for viruses and notify the originator. Thank you for your cooperation. _______++++++++++_______ ----- Original Message ----- From: Aman Road Carriers To: [protected]@tatasky.com Sent: Saturday, May 16, 2015 2:27 PM Subject: Reg. Complaint for Not showing HD Chanels. ID [protected] MOST URGET Dear sir, I would like to inform you that we are having your Tatasky Connection vide my ID No. [protected] I am calling from last Two ( 2 ) days continuously to your help line / customer care numbers ( [protected] / [protected] / [protected] / [protected]. ) I got your service very lowest category. You are holding our line with minimum of half an hour, like we appreciated your passions, your estimated wait time is 10 minutes, 15 minutes. Fter a long wait your calls dicunnect. Now I have spokken with " Rizwana ", she has not given us a stisfactory and she has disconnected my call. Your persons don’t listen to customer they say you listen to me. This is you service ? I have called to your nodel officer number :[protected] at 14:00 and same condition here also. From last 10 minutes you are saying that your estimated time is 10 minutes. What is rubbis ? Who will hold the line about 30-40 minutes ? And after that Who is your local person / office to contact directly in Pune ? If you are not having, so why you are giving so many connections ? Reply Soon because Now I have started my call on 01:59 PM and automaticly desconnected at 14:20 PM. This not acceptable anyhow . We are in very angry. Give me your local address in Pune urgent. Thanks Mahipal Jangir [protected]