Tata Sky — Regarding levy of penalty

Address:	Mumbai City, Maharashtra, 201014
Website:	tatasky.com

I was asked to tatasky for installation of New Set-up Box. But on 15.03.2016, Maintenance Engineer installed set-up Box with-out informing me any detail.

In evening, when we start TV, sound is not coming from it. We show the Set-up box and knew that it is not working properly and it is too old.

Further, I complaint on Tatasky customer care they advised me to change this set-box with HD Set-up box at a cost of Rs. 990/- only. Accordingly, set-up box has been changed on 16.03.2016.

On 16.03.2016, Tatasky charged me as below:

(i) Charged Rs. 520/- for 1st Set-up Box which was installed in my house for some hour. That is also old and not working properly.

(ii) Charged Rs. 990/- for 2nd new Set-up Box.

when i talk to Tatasky Customer Care, they stated that "If we changed Tatasky Set-up box 4 times in a day, then we have charged 4 times."

In this regard, it is to state that Tatasky should not charged of Rs. 520/-against the 1st Set-up box as this is not working, it is old and it is installed without informing me the status of this set-up box and warrantee thereof.

it is requested please take necessary action in the matter so that consumer can not face