Tata Sky — regarding pack of my account

Address:

Lucknow, Uttar Pradesh

dear sir yesterday i had a talk with customer care to keep my packt to rs 240/- from rs 275/- only but suddenly active music was added in my account without my consent.i was told that it cannot be deleted but within few minutes active music was deleted and there was a message on my mobile regarding this. kindly look into this matter and adjust my pack of rs 240/- only with immediate effect otherwise i cannot continue tata sky after 29 may 2015. thank you amarjeet singh mob [protected] tata sky id [protected]