Tata Sky — Regarding renewal of annual subscription

Address:

Kolkata, West Bengal

I am back again with a problem with Tatasky, not sure why i am still continuing when there are so many cheap competitors in the market. Let me inform you i have 2 subscriptions Sub # [protected] - registered mob # [protected] - SD subscription - S1 Sub # [protected] - registered mob # [protected] - HD subscription - S2 For easy reference i have would be using them as S1 and S2. S1 is due for renewal on 17th May 2015 S2 is due for renewal on 20th May 2015. On 15th May due to some internet issues at my residence i called your helpline wanting to renew the package for my both the subscriptions. I was instructed by your officer that the renewal is due for S2 on 20th only, even is the payment is made today renewal will not take place. In that case i told him that i would like to make the payment and change my pack to Grand sports pack for S1, i was routed to IVR and made a payment of Rs[protected] pack charges +1500 HD charges), but the payment was credited against S2 instead of S1. I was told that the transfer would be done and would receive a call back. Since there was no call back i called today 17th May and spoke to a supervisor Amit, who assured me that the complaint is registered, but since S1 is due for renewal today told him the urgency as i didn’t want my connection to be disconnected. With in a hour i get a call from Rohini from Hyderabad who say that the amount cannot be transferred from one Subscription to the other, alternatively the amount can be returned back to my account which would take 7-10 days. As a customer why should i shell out another 5k for the subscription which is due now and wait for 10 days for the money to be returned which is the error caused by your officer. Suggested that the subscription is due for S2 as well on 20th, to change the pack to grand sport Rs 5170 and return the 1500 back which i am willing to wait for 7-10 days, she confirmed part payment cannot be returned. Currently i am paying Rs 6670 for S1 right now, as i do not want my services to be disconnected, but i am really very unhappy with the way i have been treated as a customer.