[Resolved] Tata Sky — relocation terms not clear

duggu_musica

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411042
Website:	tatasky.com

Recently i asked tata sky for relocation services. Subscriber i'd - [protected]. First they asked me to uninstall current dish with 200 rs charges in which their technician told me that they could only remove the dish and not the stand and told us that we would require a stand to purchase. So we got dish with us from old address & we asked the dish installer to install it with charge of 300 rs. When installer came, they told us that we would either need to get old stand or we would need to buy whole new set of dish & tv stand which costs rs.700. Now i want tata sky to return us the rs.200 that we already paid for in installation which they did not do or to tell their technician to remove the stand that they denied.

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Aug 26, 2018

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2018

Tata Sky Customer Care's response Hi, this is not the experience we want you to have. We have raised a service request to sort this and you'll hear from us at the earliest.

Jul 26, 2018

Updated by duggu_musica The technician still asking us 700 rs charge as we need dish & stand for the set up. We will not pay nothing extra than 300 rs as the installation charges. Either tell technician to remove the stand from old address or give us one for free.

Jul 26, 2018

Updated by duggu_musica We are having tata sky since 10 years. If the company is not willing to resolve the problem then we would give up the connection.