[Resolved] Tata Sky — renewal of annual mega hd pack

rgupta19

from Bhim Tal, Uttarakhand

Address:	New Delhi, Delhi, 110075
Website:	tatasky

I have been renewing online my mega hd pack on an annual basis for the last 3-4 years. I recharged my annual pack online on 26th october 2017. But now tatasky is refusing to renew my subscription stating that the annual mega hd pack is no longer active, and they are now offering platinum pack.

They are not able to answer my query that when their website accepted the annual mega hd pack option and also provided the total annual recharge amount, then on what grounds can they justify that the mega hd pack is no longer available. I have been getting repeated calls from tatasky mentioning that my recharge amount is valid only till april 2018, but no one is able give a convincing justification for not renewing my annual mega hd pack. They are also not connecting me to to their supervisors or nodal officers to enable me to lodge a complaint.

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Dec 21, 2017

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

Tata Sky Customer Care's response Hi, we have made a note of your concern and shall call you soon regarding this. Here is your SR# 11DLRR68.

Verified Support

Nov 19, 2017

Tata Sky Customer Care's response We tried to reach you on your RMN but couldn't get through. Kindly share us your alternate number so we can get in touch with you.

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Comments

Mekkalath

from Bengaluru, Karnataka

My big TV changed to Tata Sky on 3rd November 2017. Unfortunately till now I didn't see any pictures in that. 3 times me complained about this issue in your customer service. No reaction against this problem till now(06/11/2017).

Regardas

Tom
[protected]@gmail.com