[Resolved]  Tata Sky — Renewal package

Address:

Kolkata, West Bengal

SMS received that payment due by 16th march. 16th mar- payment of Rs 6400 done, spoke with customer care where the executive confirmed, package will b renewed. 25th- 29th apr - call received from tatasky, that package amount is changed, please pay another 600 for renewal. This upset us, as to why the amount was taken around 37-38 days ahead. We asked for cancellation of subscription and refund of money, which the executive confirmed will be returned. 4th may- called the customer care for status and explained the whole episode again, was promised that a call back will be done within 24-48 hours. 9th may- called customer care, spoke to floor supervisor, as usual assured call back will be done. 11th may - call received and the executive is asking to pay now rs 1100 to renew the package. Told in that we are constantly calling the customer care to resolve this. He also refused for the refund which was committed in the call which we had received in April. Please help us