Tata Sky — Renewal subscription

Address:

Chennai, Tamil Nadu

I remitted an amount of Rs. 2050/- through my net bank a/c on March 28, 2015. I am getting a msg today ( April04, 2015 that there is no balance and hence the connection will be terminated. How is it possible when my bank a/c is debittedwell in advance. I request TATASKY to look into and do the needful urgently and confirm the action taken.