Tata Sky — requests on phone not attended/even if by sake of GOD attended not acted upon and left as it is

my tata sky id is [protected]. today ie 06th july 2015 around about 0715 am i requested for dhoomal package to some lady ON DUTY AT THAT TIME.I asked hindi news, HINDI movies and punjabi channels only and nothing else. I recharged my account for
Rs 240/- as advised. and tried on phone to inform that i have recharged my account. Even after trying for A LONG TIME and spending about Rs 30/- from my mobile i could not reach my required person as computerised system voice system brought me to square one of snake ladder game. Now i got the sms that my a/c is valid up to 22 JULY 2015. I being fed up with the system and services am planning to do away with this tv system and go back to RADIO AS IN 1970'S THAT IS THE TIME I BECAME INTERESTED WITH NEWS ETC AT THE AGE OF ABOUT 26 YEARS