Tata Sky — Resolution lead time and connectivity to helpline numbers

Address:	Mumbai City, Maharashtra, 400101
Website:	www.tatasky.com

Was not getting signal for past 3 days and awaiting Tata Sky technicians to resolve the same (Order No.NP5XCSF). The worst part of the service support is to reach the helpline numbers which test your patients level, i tried to reach 3 times today but in vain. First was online waiting time of 2 mts and by the time its over line become silent, second attempt given 5mts to connect it gone to 3mts then suddenly jumped to 7mts and 3rd attempt started with 5mts after sometime jumped to 7mts then to 10mts and after a long waiting time got a good message that they will call back in 24hrs time.

Is it the service we are paying for ? apart from "your call is important to us" there is no value for time and no importance to resolve. My complaint is majorly to have a proper customer helpline where the consumer can connect and avail the desired service and address concerns/issues