| Address: | Mohali, Punjab, 140115 | | Website: | Tatasky |
Greetings,
First of all let me introduce myself, i am amol tandon holding a tata sky account with registered mobile number[protected].
Suddenly today my tata sky stops working and start asking to recharge my account. To know the monthly pack i called at your customer care centre from my mobile number [protected]. What your representative explained me was quite shocking that in last visit made by engineer of tata sky have changed my settop box so now i have yo pay a fee of rupee 500 for that. Dear sir money is not a problem i can pay but the concern is why no one informed me prior to the replacement and not taken my aproval to do so. This is just what i am asking to myself but the problem is no one has changed any box. What all tata sky technician has done in his visit is he been to the roof top and came back turn on the tv made call to someone n ask to activate some pin that’s it.
When i ask them to help me to reactivate the services as given timeline for the complaint regarding this issue is 1st nov and too long tata sky representatives disconected my call.
Prior to that my call been disconnected 2 times from the tatasky representatives and in total 3 times.
1st time when i ask tatasky representative kabir who is working as a supervisor to let me speak to his senior he put my call on hold for more than 20 minutes n then disconnected my call.
2nd time i made call n tatasky repersentative mandar answered my call i requested him to transfer my call to his superior but he was keep on insisting no you need to tell me the issue first for 5 minutes and when he transferred my call he all disconnected my call.
3rd time i spoke to dixit he took my complaints but again when ask for help to unblock my services he also disconnected my call.
Below are the details of the complaints raised by the dixit.
1st for the disconnection of call
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2nd for the fraud done by technician
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Sorry for spelling mistakes as writing this email from my cellphone and hoping for a swift action into the matter and waiting for a response on the issues raised above.
Amol tandon
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On the tv, there is just a blank screen with a message : "this is the wrong card for this set top box (Pairing error).
NDS no :[protected]
Digi card id is[protected]