Tata Sky — Service activation without consent

Address:

Faridabad, Haryana, 121008

Dear Support,

With this mail, I want to being to your notice that there has been the chances in the past when actve services gets activated on my subscriber ID [protected] without consent written or verbal.

On 30th November 2015 at 10:20AM, I have received the SMS from Tatasky which says " Request completed for Monthly Actve Music, Rs60."

Also, On 14 september 2015 at 11:05AM, I have received the SMS from Tatasky which says " Request completed for Monthly Actve Cooking, Rs59."

I have never requested for any of these service & It is completely surprise for me which has deducted Rs60 & Rs59 balance from my account.

I have the touring Job due to which was not able to reach immediately to call center for Actve cooking deactivation. However, I have logged the complaint on 19th October with compliant no. KPNTBXA & KRJ2NNM. After followup, I have been informed that services are stopped but refused to refund the amount because they took permission from my house. However, we have not received any call.

Now, I want to get these cases investigated thoroughly with proper written explanation of this flaw & proper corrective action otherwise I shall take this matter to all higher authorities.