[Resolved] Tata Sky — service id [protected]

sreenivasulu 46

Address:

509501

I have using the tatat= sky hd with 325 south pack as per new guideline it come around 386 as confirmed by tata sky people. My pack validity up to 25/03/2019 as of know balance 192/- but today after i not received hd channels in my pack. I have called to customer care of tata sky they not respond properly saying that my will automatically converted with any information. Pls check my complaint and do the needful on urgent basis.

Thanks and regards
V sreenivasulu
Mobile no [protected].

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Apr 12, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Mar 10, 2019

Updated by sreenivasulu 46 I have using the Tatat= Sky HD with 325 south pack as per new guideline it come around 386 as confirmed by tata sky people. My pack validity up to 25/03/2019 as of know balance 192/- but today after i not received HD channels in my pack . I have called to customer care of Tata sky they not respond properly saying that my will automatically converted with any information. Pls check my complaint and do the needful on urgent basis .

Verified Support

Mar 12, 2019

Tata Sky Customer Care's response Hi! As per TRAI direction, following the new Tariff order, service providers will migrate their customers to the best fit plan carrying their key current channels. This process is being done in a phased manner every day to migrate the millions of customers by the 31st March. Each customer has the option of changing their channels and packs at any point in time, before or after the migration. For this, please download the Tata Sky App or visit www.mytatasky.com and go to Manage Pack, or visit your nearest dealer.