Tata Sky — service - set top box not working | |||
I have registered the non functioning of my set top box vide subscriber id [protected]. I am stuck with no services from the company as their call centre agent keep promising to send over technicians who, do not reach us. This problem of no visit of technicians from tata sky has started from the last six months and the simply is refusing to address my problems Was this information helpful? | |||
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Tata Sky customer support has been notified about the posted complaint. Verified Support Aug 16, 2019 Tata Sky Customer Care's response Hi, we are here to assist you. We have raised a service request. Rest assured, you will hear from us soon.
Verified Support Aug 17, 2019 Tata Sky Customer Care's response Hi, we hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
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 2 Comments | |||
Comments
It is almost a month now and NOTHING HAS BEEN TO RESOLVE THE PROBLEM. Inspite of multiple calls to the Tata sky help desk. Instead each time we get an assurance that they are sending someone over - which ofcourse never happens.
I need the help of Consumer compliment to reach out to someone in Tata sky who is willing to do something about my problem.
Please help.
I need the help of Consumer compliment to reach out to someone in Tata sky who is willing to do something about my problem.
Please help.
Tata Sky Customer Care's response, Sep 13, 2019
Verified Support
Hi, allow us to check this for you! Please share us your RMN/ Subs ID for further assistance.
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No resolution of the issue till date. True to the current service levels of Tata sky, we have lip service only and No follow up action on the ground.
It is sad that a pemeire brand and an erstwhile trust worthy company has come to such a pass.
There is simply no accountability or responsibilty that the company has towards its customers.
To hapless customers like myself, TRAI needs to seriously implement portability of services between DTH service providers.
Regards,