Tata Sky — Service unavailable

kapilgpt159

from Noida, Uttar Pradesh

Address:

Mahoba, Uttar Pradesh

Our Subscription id is [protected] on name Basant Lal Gupta. We have subscribed to dhamaal pack of monthly charge Rs.230 last month. We were not receiving aaj tak, zee news, Ibn7, start ustav, star gold, set max, Zee Classic channels after that service was unavailable since 29 April 2015. I raised complaint with ID : "HVWM3XK" But backend team cancelled complaint without solving it. It has been 4 days for date of complaint. Today i have raised another complaint with id: "HXR6QLR". If this is the way to support please refund my all money(purchasing amount) and take your set top box back. Please solve the problem ASAP otherwise i will raise the problem to consumer forum.

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Comments

debashis1das

from Kolkata, West Bengal

I have a TataSky connection in my name as D. Das (Subscriber ID - [protected]). For last few months I'm facing some service related issued where a subscribed channel is unavailable but the company representatives are not visiting to investigate even after several call logs. The are just rescheduling and later canceled without giving a phone call. My last online request (SR[protected] for Star Sports 1 not unavailable was also closed but issue still persists.

I also tried to contact with their help line over few calls for more than half an hour where they could not fix the issue but only asking me to wait.

The TV screen shows I have not subscribed the channel where I'm being charged for the respective channel included in the base pack and feeling like being cheated.