Tata Sky — Services and Customer Care Support

PratikShah2308

from Varanasi, Uttar Pradesh

Address:

Porbandar, Gujarat, 360575

I have been Using Tata Sky services since 2 to 3 years and i was very much satisfied but since last 2 months i am facing problems with some of the channels though we receive more then 100 channels we are used to watch not more than 10 channels but, when you can watch 4 channels and you face problems with other 4 channels you will get dissatisfied with the services, and when i had called customer care support they told me that it may be due to fault in set top box, i am not a technical guy but if there is problem with box then all the channels are suppose to get in mess, but that's not the thing and i was asked to pay Rs. 200 for a technical guy to visit my place, so i asked for a favor, that i will also call a guy and if both the guys agrees that it's box fault i will pay, but what if not? in that case will company bare the cost for the guy i have called?
when i have paid for the services it's company's responsibility to make sure that am i getting satisfied with services or not?
and why did i have to talk to 3 officials at customer care support that to with dissatisfaction, and at the end without any conclusion they just cut the call.

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Comments

Lalit Powar

from Bengaluru, Karnataka

I’d suggest you to provide your subscriber ID here so that they can get in touch with you. I once faced an issue where I paid for the package amount but my account was de-activated. I too made the complaint here and tata sky immediately responded to it. All I had to do is submit my subscriber ID. They resolved my issue by activating my account and providing for the days I was unable to view television. I am sure they will look into your matter, find out why you are unable to view some channels and rectify the issue.