Tata Sky — Services of tata sky

Address:	400013
Website:	www.tatasky.com

I have made a mistake in subscribing for tata sky services by paying annual subscription. There are no signals and when made a complaint the call centre promises you a call by certain hours to schedule a visit. When no such call came through, I called the call centre, i am told some arbitrary timing for the technician's visit. Upon asking that why was i not consulted in respect of the timing, I was informed that the local centre decided the time and was directed to the local centre. the lady at local centre denied any such time allocation and mentioned that she will have to talk to the manager and plan the visit. When I asked to speak to the manager, i was told there is no fixed timing for his being in the centre and therefore i cannot speak to him. To add to this the lady stated that the timing given to me has been scheduled by Hyderabad call centre and means nothing. Does Tata Sky people think that their customers should be available and unemployed so can be available at any time they feel like making a trip? On last occasion the technician gave a time and i waited for 3 days for his highness to consider arriving for resolution of the problem, which finally after 20 calls he came at a time of his choice. So actually tata sky is proving : CUSTOMER BE AWARE" We should actually look at their advertisement : pay only for a day at a time so your frustration will not be too bad"