| Address: | Valsad, Gujarat, 396195 |
I am subscriber of Tata sky for almost 9 years now. but, in all this years I have not such BS problems. I am facing problems for last two years due to sub standard hardware used by Tata sky. first I had to upgrade my digimon box, since their services were not compatible with old box. then I faced problems with dish. which had to be replaced. Now, within One year of dish installation I have problems again. I have put in a service complaint regarding non receipt of channels due to technical fault. I have been told again and again by customer care executives that I have to pay charges for engineer's visit @ Rs. 200/-, because my box is not in warranty.
If I am customer for 9 years and still Ife to pay for everything, then what is the point of being loyal to the company? After many arguments, the customer care executive informed me that visit charges will not be applicable. But again, the very next day, the charges have been levied. And customer care executives are now firm on levied charges.
My point is
1) a customer is paying monthly rentals for services for display of channels and if he or she doesn't receive the same, then is it fault of customer or Tata sky? Where does warranty of set up box come in picture? What's the logic?
2) a customer is using Tata sky services for almost 9 years, is he not facilitated with 1 or 2 service calls?
3) are we supposed to pay for technically inferior quality of hardware used by Tata sky? Was this information helpful? | 
You can address your complaint to tata sky’s official handle @tatasky. They will arrange for a callback and assist you accordingly. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and provide an amicable resolution.