[Resolved] Tata Sky — services suspended and all semi-annual package removed when opted for vacation services

rohit_ohlayan

from Delhi, Delhi

Address:	New Delhi, Delhi
Website:	www.tatasky.com

This is related to continuous harassment by tata sky happening from past 3 weeks.

I opted for your vacation services from 26th june to 15th sep 2017. Now ideally my services should have been resumed on 16th sep but you started the services on 15th itself.

When i called your customer care on 15th to extend the vacation services i came to know that my tata sky services are already started and now i can't extend the vacation. This is horrible as i lost to avail the benefit for next 8 days.

Another shock came when your executive called me and told that your services are suspended and once you want to start you can call customer care and it will be activated within an hour.
My access on internet was also suspended and i was not able to login.

When we reach home and called tata sky to start the services we came to know that all our following plans were removed and converted into daily package.
1. Semi-annual bumper pack
2. Semi-annual eng news channel pack
3. 12 month free hd access fee (This was given when we moved to hd from sd).

Not only we lost the benefit of semi-annual pack but we also lost the benefit of vacation plan.

I have explained this multiple time but your executive are make fool and not acting at all.

I am not able to understand why you this continuous harassment is going on.

I need following to be restored asap:
1. Semi-annual bumper pack
2. Semi-annual eng news channel pack
3. 12 month free hd access fee (This was given when we moved to hd from sd).
4. Provide vacation benefit.

I have been calling tata sky from past 3 days continuously but there is no response.

Was this information helpful?

No (0)

Yes (0)

Nov 9, 2017

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2017

Tata Sky Customer Care's response Hi Rohit, thanks for sharing your concern. Here is the SR# 10FGPOW6 for your request. We will sort this immediately.

Oct 10, 2017

Updated by rohit_ohlayan I am repeatedly calling tata sky customer care and no one even bothered to call back. its now a week time since there is any response. Horrible experience.

Oct 14, 2017

Updated by rohit_ohlayan one week and there is no response, no call from tata sky.Two complaint pendinf from 3 weeks and no call. Complaint number are :
10FDWX10 and 10DESG4U