Tata Sky — Set top box

Registered a complaint that set top box was not responding properly at times when channels were changed automatically.

Technician from Pallavaram local service attended the complaint.

Suggested that the problem might be resolved if new Android Set-top box is purchased for Rs. 1800.

Hoping that the problem will be solved, I recharged my tata play account for Rs. 1800 and the new set top box was placed.

Instantly I realized that there were both starting issues and change of channel issues. It takes 3 to 5 minutes before we can view the next channel.

This only has increased the issue rather than solving it.

I informed the technician, I am not satisfied. Please keep the old set top box itself. But he said it must be taken back to the company.

I contacted his manager and told him the issue. I told him to remove the new android set top box and keep the old one.

He refused to oblige. Now he says only after two days it can be changed.