Tata Sky — Set Top box hang issue

Tata Sky — Set Top box hang issue

R Rajesh Lakshmipathi

Last 3 months my set top box not responding to remote signal at specific time(7 pm to 10pm) every day. Raised service request and paid for their service visit(175rs). Technician visited and claimed box need to be replaced. Agreed and replaced new set top box and paid for new box(350 rs). After couple of days of replacement same issue occurred (set top box not responding to remote at specific time). Again raised a complaint and technician came again and said need to check the box. Agreed for two days of test. After two days they said we don't see any issue with this box and your case is peculiar and we don't have any solution and closed the ticket. I showed the recording of box behaviour and still they dint believed. Now i am in total loss of this useless box(350rs) and useless technician visit(175) I have been a loyal customer of tatasky for last 12 years and this is the service they provide to their customer. This shows the quality of products they recommend and knowledge of technician. Infact I feel it's their new business tactics to increase product sales. I will never recommend tatasky to any one going forward. Feeling cheated. Work order 1-2T9BM49I Was this information helpful? No (0) Yes (0)
Tata Sky customer support has been notified about the posted complaint. Verified Support May 20, 2021 Tata Sky Customer Care's response We hope your concern have been addressed. Please do stay connected for latest offers and updates on: http://bit.ly/S_C_FB. May 24, 2021 Updated by Rajesh Lakshmipathi Issue still not resolved Based on this complaint I got call from nodal office multiple times on 8th May and convinced me that they will install for a New demo HD box for observation for a week. I was given a commitment that i can observe New demo HD box performance for a week. If issue dint happen again I can upgrade to new HD box(with reduction of 350rs I paid for SD box in April month and balance can be paid) or if I am not satisfied I can return SD box and I will get return of 350rs for the New SD box I paid in April End. Two weeks went and no one called in this regard. I called customer care service on 22nd May and asked what is the status on this issue and I don't see the issue happening in HD demo box installed and no one came to collect the Demo HD box. Customer care arranged for a technician visit next day Next day on 23rd May I got call from agent and he said are you fine with HD service and do you want to upgrade. I told I don't see same issue with HD box so I am happy to upgrade to HD box and asked technician about above Commitment provided (HD box price minus amount paid earlier for New SD box). Suddenly he was rude and said no one will give box like that. I told this commitment I got on May 8th from nodal office. He said Better I will return your SD box and remote which we took and better speak with nodal officer. This is not the first time I am getting this kind of attitude from technicians who visit my home. It's not about issue or money. It's about customer service, quality of service and quality of products. For a simple issue like this customer have to call multiple times and do a follow up and getting broken communication/commitment and have to face rude technician as if I am doing something wrong. I have requested to return my SD device and remote. Even this can be a playing toy to my son but will never I repeat I WILL NEVER use TATASKY PRODUCTS in future. Thanks for the wonderful service provided to the customer. Verified Support May 24, 2021 Tata Sky Customer Care's response We do not want to see you leaving us. Do share an alternate number so that we can get in touch with you at the earliest. May 25, 2021 Updated by Rajesh Lakshmipathi Why? To hear nonsense from your useless technician? Never seen this kind of pathetic service from any product recently. Registered mobile number is my only number.
1 Comment	Share
Submit Close

Related Tata Sky reviews

View all 12302 Tata Sky Reviews

Comments

Rajesh Lakshmipathi

Issue still not resolved

Based on this complaint I got call from nodal office multiple times on 8th May and convinced me that they will install for a New demo HD box for observation for a week.

I was given a commitment that i can observe New demo HD box performance for a week. If issue dint happen again I can upgrade to new HD box(with reduction of 350rs I paid for SD box in April month and balance can be paid) or if I am not satisfied I can return SD box and I will get return of 350rs for the New SD box I paid in April End.

Two weeks went and no one called in this regard. I called customer care service on 22nd May and asked what is the status on this issue and I don't see the issue happening in HD demo box installed and no one came to collect the Demo HD box. Customer care arranged for a technician visit next day

Next day on 23rd May I got call from agent and he said are you fine with HD service and do you want to upgrade. I told I don't see same issue with HD box so I am happy to upgrade to HD box and asked technician about above Commitment provided (HD box price minus amount paid earlier for New SD box).

Suddenly he was rude and said no one will give box like that. I told this commitment I got on May 8th from nodal office. He said Better I will return your SD box and remote which we took and better speak with nodal officer.

This is not the first time I am getting this kind of attitude from technicians who visit my home. It's not about issue or money. It's about customer service, quality of service and quality of products. For a simple issue like this customer have to call multiple times and do a follow up and getting broken communication/commitment and have to face rude technician as if I am doing something wrong.

I have requested to return my SD device and remote. Even this can be a playing toy to my son but will never I repeat I WILL NEVER use TATASKY PRODUCTS in future.

Thanks for the wonderful service provided to the customer.