[Resolved]  Tata Sky — set top box issue during software update

Address:

Pune, Maharashtra, 411038

Dear sir/m'am,

My tata sky id is [protected]. Recently while watching the cable tv channel, there was a notification for software update and suddenly my set topbox went into standby mode and streaming was stopped. It further stopped responding to any remote command.
After calling customer care, technician came and replaced the set topbox.
But to my surprise, there was a charge of 500 rs for this.
Why should i pay for tata sky fault. Set topbox went into bad state during automatic software update.
Now i even doubt, if tata sky has intentionally put the set top box into standby (Non-recoverable mode) to earn the money from customer through such illicit way.
Similar issue was also faced by many of my relatives and friends recently.
This clearly shows tata sky is getting into fraud business and bullying its customer.
I request to take appropriate action against tata sky and revert the charges of 500rs/- debited to my account.
Regards,
Pushpa