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Tata Sky — Set top box keeps showing a pairing error

The set top box keeps showing a pairing error, i have tried wiping it clean and again putting the card in, I have also tried setting it back to the default settings it still isn't resolved. It has been 4 days now.
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Hi! This isn't the experience we aim for. Kindly share with us your Registered Mobile Number/Sub ID and we’ll solve this at the earliest.
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Hi, this is not the experience we aim for. Please confirm your Registered Mobile Number/Subscriber ID and we shall assist you at the earliest.
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