[Resolved] Tata Sky — set top box needs to be paired | |||
I came back from work today and when i switched it on, I am getting a blank screen with this message - 'The set top box needs to be paired. Contact the customer care if the problem persists.' I was on call with the customer care for 50 minutes without any response. Tata Sky - Resolve this issue at the earliest Was this information helpful? | |||
May 18, 2019 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Apr 17, 2019 Tata Sky Customer Care's response Hi, help is here. Remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status.
Verified Support Dec 30, 2019 Tata Sky Customer Care's response We hope your concern has been resolved. Let us know if you require further assistance, we will be glad to help!
Verified Support Dec 30, 2019 Tata Sky Customer Care's response We hope your concern has been resolved. Let us know if you require further assistance, we will be glad to help!
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 29 Comments | |||
Comments
I am getting a blank screen with this message - 'The set top box needs to be paired. Contact the customer care if the problem persists.'
Reply
Tata Sky Customer Care's response, Aug 27, 2019
Verified Support
Hi, we are here to assist you. Please share us your RMN/ Subs ID for further assistance.
My TV is showing that set top box needs to be paired . Please help. Note in my set top box there is no card this is new set top box of HD please help
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Tata Sky Customer Care's response, Dec 2, 2019
Verified Support
Hi! Help is here. We have raised a service request SR#1RFTWUYG. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Dec 3, 2019
Verified Support
We hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!
My tv was showing that the set up box needs to be paired please call customer care if problem presists.
RMN-[protected]
Subscriber id-[protected]
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RMN-[protected]
Subscriber id-[protected]
Tata Sky Customer Care's response, Dec 16, 2019
Verified Support
Hi, we are here to help you out. We will connect with you and sort this out at the earliest.
Tata Sky Customer Care's response, Dec 17, 2019
Verified Support
We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
Set up box need to be paired it is showing error.
Tata Sky Customer Care's response, Dec 20, 2019
Verified Support
Hi! That's not how it should have been. Kindly share your RMN/Sub ID so that we can look into this.
Set up box need to be paired it is showing error.
Tata Sky Customer Care's response, Dec 20, 2019
Verified Support
Hi, you definitely have our attention. Kindly share your RMN/Sub ID and let us do the rest.
Hi I am also getting the same error like the set top box need to be paired .
Please resolve it quickly
My RMN is [protected]
Please resolve it quickly
My RMN is [protected]
Tata Sky Customer Care's response, Dec 23, 2019
Verified Support
Hi, help is here! We have raised your concern and we assure you that it will be resolved promptly.
Tata Sky Customer Care's response, Dec 23, 2019
Verified Support
We hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!
Im getting error, ' the set top box needs to be paired.'
Rmn: [protected]
Rmn: [protected]
Tata Sky Customer Care's response, Dec 23, 2019
Verified Support
Hi, help is here! We have raised your concern and we assure you that it will be resolved promptly.
Tata Sky Customer Care's response, Dec 23, 2019
Verified Support
We hope your concern has been resolved. Let us know if you require further assistance, we will be glad to help!
I came back from work today and when i switched it on, I am getting a blank screen with this message - 'The set top box needs to be paired. Contact the customer care if the problem persists.' I was on call with the customer care for 50 minutes without any response.
Tata Sky - Resolve this issue at the earliest
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Tata Sky - Resolve this issue at the earliest
Swrang123's reply, Dec 23, 2019
My ID 1305928531
Tata Sky Customer Care's response, Dec 26, 2019
Verified Support
Hi, your concern is certainly noted. We have raised a service request. Rest assured, you will hear from us soon.
Hi, Im getting error, ' the set top box needs to be paired.'
Tata sky Id
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Tata sky Id
Ankush Burande's reply, Jan 11, 2020
Tata sky id 1322978592
Tata Sky Customer Care's response, Jan 12, 2020
Verified Support
Hi, we understand your concern. We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Jan 15, 2020
Verified Support
We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
I'm getting error that my Tata sky is not paired. What is the problem with it
Tata Sky Customer Care's response, Feb 22, 2020
Verified Support
Hi, we are here to help you out. Please share your RMN/ Subs ID for further assistance.
i am also getting same error.
sub id: [protected]
sub id: [protected]
Tata Sky Customer Care's response, Feb 26, 2020
Verified Support
Hi! We understand your concern. We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Feb 26, 2020
Verified Support
We hope your issue has been resolved. Let us know if you require further assistance, we will be glad to help!
I am also getting same error... "The Set top box needs to be paired"
Sub ID: [protected] Box ID 9788
Call: [protected]
Sub ID: [protected] Box ID 9788
Call: [protected]
Tata Sky Customer Care's response, Mar 18, 2020
Verified Support
Hi, your concern is noted. We're looking into it right now. Please hold on a little longer. We will get back to you soon with a solution.
Tata Sky Customer Care's response, Mar 19, 2020
Verified Support
We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
Set top box needs to be paired
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Gomar's reply, Mar 18, 2020
Solve it fast
Tata Sky Customer Care's response, Mar 19, 2020
Verified Support
Hi, we understand what this has been like for you. Please DM us your RMN/SUB ID to assist you further.
Settop box need pairing
Tata Sky Customer Care's response, Mar 23, 2020
Verified Support
Hi! We understand your concern. Kindly share your RMN/Sub ID and we’ll sort this right away for you.
My tv was showing that the set up box needs to be paired please call customer care if problem presists.
Subscriber id-[[protected]]
Subscriber id-[[protected]]
Hi, there is error on my tata sky HD set top box it shows "The Set top box needs to be paired"
Tata sky pls resovlve this ASAP or i will file complain against you because i lost Rs 100 balance due to this, your customer care phone number is also not valid it tell us continously to recharge even if we had recharge
Tata sky ID :-[protected]
Tata sky pls resovlve this ASAP or i will file complain against you because i lost Rs 100 balance due to this, your customer care phone number is also not valid it tell us continously to recharge even if we had recharge
Tata sky ID :-[protected]
Hets's reply, Mar 23, 2020
Also i have the new Hd set top box without card
Tata Sky Customer Care's response, Mar 23, 2020
Verified Support
Hi! We understand your concern. We're looking into it right now. We will get back to you soon with a solution
Tata Sky Customer Care's response, Mar 27, 2020
Verified Support
We hope that your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
i am also getting same error.
sub id: [[protected]]
sub id: [[protected]]
Tata Sky Customer Care's response, Mar 24, 2020
Verified Support
Hi, your concern is certainly noted. We're looking into it right now. Please hold on a little longer. We will get back to you soon with a solution.
Tata Sky Customer Care's response, Mar 27, 2020
Verified Support
We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
I recharged my tata Sky set top box online through phonepe but it only shows that (your tata sky needs to be paired. Please call customer caree if the problem persists.)
Tata Sky Customer Care's response, Mar 25, 2020
Verified Support
Hi, that's not how it should have been. Kindly share your RMN/Subscriber ID so we can assist you better.
My tv was showing that set top box not to be paired please help
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Tata Sky Customer Care's response, Mar 26, 2020
Verified Support
Tata Sky Customer Care's response, Mar 28, 2020
Verified Support
We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
My TV is showing that set top box needs to be paired . Please help. Note in my set top box there is no card this is new set top box of HD please help
Tata sky id [protected]
![]()
Tata sky id [protected]
Tata Sky Customer Care's response, Mar 26, 2020
Verified Support
Tata Sky Customer Care's response, Mar 29, 2020
Verified Support
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
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