Tata Sky Complaints & Reviews

Its really disappointing to note that the customer care executives are not able to understand the problem and they do not want to resolve the problem also. I am not able to view most of the channels i used to watch. But my subscription amount has been doubled. Earlier it ws Rs 160. Now its 300+.

My subscriber i'd is [protected] and my registered mobile no. Is [protected]. I subscribed for one year dhamaal mix pack in august 2018. I want to remain with the one year pack which was paid by me on 16th august 2018 and valid till 16th august 2019. But from 31st march 2019 tata sky abruptly and without my consent discontinue some of the channels subscribed and paid by me in advance which is highly objectionable and against the policy of trai. Also the validity of the amount paid by me is reduced by one month. I contacted tata sky frequently but they refuse to resume the pack.

Regards
Manoj kumar agarwal

I purchase a ebook worth Rs 665/- via google play and the money was deducted from my bank, but i did not get the purchase i paid for and i didn't even receive the receipt. But the amount is debited from my account and not yet refunded. Kindly look into this matter and resolve issue and please make sure that the amount is refunded. I've attached the proof regarding the payment.
ref id: [protected]IGAFXQIYC7

Its really a painful matter that, after a long association of say 3 years, tata sky executive asked me to pay 2000₹ in cash for the new connection instead of providing me the replacement. Not only this, they hv asked me that since my box is physically damaged (Don't know how when where) now i have to purchase a new connection...
Don't u feel, u guys are now started cheating your customers. Its really a matter of pain & distress for a customer like us.

Dr abhishek srivastava
[protected]

I had raised a request to tata sky to split my connection, i was assured by the tata sky team that for the split of the my connection, i will be assisted by the tata sky team within 24 hours and the maximum timeline would be 72 hours.
Post the above advice, the form was sent on the 10th april.
I followed up with the tata sky team on 12th april itself and was again given an assurance that my request will be resolved by 13th april.
But since i didn't receive any call till today afternoon, 13th april, i have again been following since today afternoon and have spoken to various executives, naming a few - mr irfan (Employee id 170659), mr abhishek - sr executive and mr rajeev kumar (Team leader, employee id 127270). I have atleast called tata sky thrice today and requested to connect me to a manager hoping to get a resolution on priority but neither was i connected to a manager nor did i receive a call back.
And to top up, i have been advised by the tata sky team to wait till 18th april for the resolution.
While taking the request none of the executives advised that the processing timeline is 8 days and as per regulations as well all queries / requests need to be resolved within 48-72 hours.
I am highly disappointed with the tata sky customer service.
When it comes to selling a connection the same is installed within a day but when it comes to servicing an existing customer, they are advising to wait till 8 days.

Kindly help in resolving this issue.

Hi

This is shijo, my tata sky id [protected], i have been opened a complaint with tata on 9th april 2019 (Wo no # 1er3gdib issue is no signal) till now i did not get any resolution from tata, 'n' number of times i contacted with tata customer support always they say with in 2 hours you will get call back from tata but i never get any call or any technician help.

I have paid online for new connection tata sky dth

I have not got any sms nor enail yet from tata sky

I have tried calling the customer care since morning no one is ready to help out

I did not get any subscriber id yet and when i checked with the customer care they says that number is also not registered,

I have already dropped an email to them but no response yet

I want to know what is the issue because tata sky has already got my amount which is 2344 rupees but no response yet from them

IRRESPONSIBLE AND NEGLIGENCE IN SERVICE OF TATA SKY

REF. : ILLEGAL DEDUCTION

OUR ACCOUNT GOT DEACTIVATED WITHOUT ANY REASON. WE PAID RS. 400+250=650/- FOR PRIMARY AND SECONDARY CONNECTION AGAINST DEMAND OF RS. 575/- BY TATA SKY ON DATED 11/3/19 FOR A MONTH (EXCESS RS. 80, LAPSED BY TATA SKY?)

DISCREPANCIES IN SERVICE OF TATA SKY ARE :-

1. EARLY THIS MONTH OF 06/04/2019 FOR VIEWING THE CHANNELS FOR A PERIOD OF ONE MONTH AND OUR SUBSCRIPTION PERIOD ENDS ON 10/04/2019 But TATASKY deactivated OUR ACCOUNT ON 06/04/2019 BEFOR 6 DAYS ?
2. CHANNEL 663 NICK DEACTIVATED ON 01/04/2019 ALREADY PAID CHANNEL?

We are suffering mental agony and harassment due to irresponsible and negligence in the service of officer of TATA SKY So, look into this matter seriously and do IMMEDIATE ACTION TO SAVE THE TIME AND ENERGY OF BOTH BY ACTIVATE OUR BOTH ACCOUNT FOR ALREADY PAID BALANCE AMOUNT. Thanks and Regards RAJESH ARORA SUB. ID : [protected] NEW DELHI-110027 MOB. NO. [protected]

NOTE : MATTER IS PENDING FORWARD TO TRAI

My account got deactivated without any reason. I paid rs. 400 early this month for viewing the channels for a period of one month and my subscription period ends only in the 1st week of may 2019. But tatasky deactivated my account. Tata sky incorrectly debited rs300 my amount for "dish relocation" service whereas no such work was done as i live in a gated community where we share common dish.
Consumer name: s nath, bangalore

From last 3 days i have been complaining about paid channels unable to view on multi tv. It shows me to subscribe to channel please call on a number given on scree. Even after calling on that number there is no resolution. Some channels show to send sms however i have subscription and still i am facing the issue.
I have called almost 10 times. They say it is technical problem will be resolved from back end. Some says field technician is required. Technician visited the site and said it is back end problem and needs to be resolved from back end.
I am fed up with tata sky and want disconnection. I dont think tata sky has proper persons to resolve such issues. Every time i call they say we are escalating to technical team but till now there is no resolution.

I have subscription number [protected] which was installed about 10-11years back. I have not using tata sky almost for about last 3 years and my account was remaining deactivated. Now after the recent tariff regulations, i activated the account just to find the system availability. I found the system installed is quite old and set up box need to be changed along with receiver etc and involve additional cost. I therefore decided to abandon the system and go for a new installation with new subscription. The new subscription is in service. Hoever when i requested the company to deregister my subscription [protected], i got an irrelevant response about merging all systems old with new. It was a stupid response since i want to de register the subscription id since it is not active now and will never be used in lifetime. But this company appears not to understand my request and go writing about merging. It appears that this company do not seem to have well qualified personnel even to understand what is my requirement. Similarly when you see the channel, and want to add or drop channel you will find sample sms as ' add channel number' and sms to 56633. But when u send sms, u will get response as 'wrong keyword, package no required. After this again you send sms add channel no subscription id. You will get response 'subscription id does not exist' eventhough i have put the new subscription id instead of the old inactive id. Overall this companys service is poor and can never be improved upon because of not having well qualified personnel. To avoid confusion in this company i am not giving the new subscription id since the company will mess it up and my system presently in order may be in trouble.

I installed new tata skyhd set up box worth rs 2000 all inclusive including wire & 1month subscription on 27/3/2019 as per dealer commitment.
Now on 11/3/19 tata sky disconnected the channels & deducted rs 84 making excuses that for 7mts extra wire charges.
Then i logged a complaint to tata sky help centres that i have not used more than 3mtrs of wire.
Complaint no 1etbytlw has not been resolved from my side.
Pls resolved. Subscription id [protected]

I have been raising this concern with tata sky since last 20 days. My issue is with rates of tata sky website and zee entertainment network package rates.

1) 'zee prime eng hd' at tata sky web site = 41 rs per month
2) 'zee prime eng hd' at zee network website = 25 rs per month (Excluding taxes)

Tata sky is making fool of their customers and when raising voice no one there to respond because they don't care. Customer is paying extra, tata sky is earning money, why would tata sky care if they are extra revenue on it.

I am raising this concern here and expecting it can be taken forward for further action.

As i have submitted my request to reinstall my tata sky dish at my new residence guru nanak colony near ramalayam temple and i was contacted by some customer care representative in this regard. She assured me that a technician will visit my place of residence by the next day and fix this issue. But i am sorry to say that it been more than days and no person arrived my place and my issue is still unresolved...

My customer id no - [protected]

Unable to watch channels i have paid for. Inspite of registering a complaint with them twice in two days. Today's complain docket no - 1ev4yqav with them, they have not bothered to restore the channels, they have also not contacted me.

I request you to take immediate action against them, and ensure that they restore my channels at the earliest.

Dear Tata Sky, My name is rishabh. I have two tata sky connection one is SD another one is HD i want to change the subscription ID and contact number from HD set top box, kindly change the subscription ID of HD set top box connection and contact number...

Thank you,
-Rishabh sharma
To verify my genuinity you can contact me at:[protected], or email: rishabh.[protected]@gmail.com

My set top box is not working from last 10 days. I registered complaint many times. But tata sky closed the complain without solving it. Then I personally visited tata sky service center at mad he pura bihar.The service person refused to change the box as the sticker at bottom of box is not clear and bar code is not clear. They are not providing me new box. They are offering me new connection in instead of new box. Why there is no new box is available when I have all remaining parts ?
Customer I'd [protected]

My tata sky customer id is not finding. As my tata sky is not recharge from last 1yrea. Hence sub id is not showing on phone. I have to recharge it. Tatasky sub id is registered on my mummys name. Mrs. Narmada h. Gavande
Mobile no. Is also change. So pl help me out to find tatasky subscriber id by my mummys name and address given. B-204, matru smruti, sai nagar, opp. Police station, nalasopara (W)

Dear Sir,

I have subscribed for new TATA Sky connection through online payment of Rs 2048/- on 07/04/2019. Details of transaction attached for your reference.

Due to some personal reason I have to cancel the connection so I have already contacted with your support team. Request for cancellation and refund of full amount (Rs 2048/-) has been initiated with Complaint no 1ERW5V0M.

Requesting you to kindly process the refund at the earliest.

TATA Sky Subscriber ID [protected]

My plans validity is till tomorrow 12/4/19. But my tv is showing blank screen and is not working.
On the tv, there is just a blank screen with a message : "this is the wrong card for this set top box (Pairing error). Nds no;[protected] digicard i'd :[protected]
My subscriber id is [protected]
Please resolve this problem asap i trust you guys as it is a good company. I am getting irritated from yesterday.
So please resolve it by end of the day.
Thanks.