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[Resolved]  Tata Sky — set top box needs to be paired

Address: 560037

I came back from work today and when i switched it on, I am getting a blank screen with this message - 'The set top box needs to be paired. Contact the customer care if the problem persists.' I was on call with the customer care for 50 minutes without any response.

Tata Sky - Resolve this issue at the earliest
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Yes (33)
May 18, 2019
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Apr 17, 2019
Tata Sky Customer Care's response Hi, help is here. Remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status.
Verified Support
Dec 30, 2019
Tata Sky Customer Care's response We hope your concern has been resolved. Let us know if you require further assistance, we will be glad to help!
Verified Support
Dec 30, 2019
Tata Sky Customer Care's response We hope your concern has been resolved. Let us know if you require further assistance, we will be glad to help!
 
29 Comments

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Comments

My set up box is not working ., the tata sky set up box needs to be paired, even the customer care is not responding what to do this in lockdown, ask the care to contact and get the issue resolved asap

set top box needs to be paired - Comment #3669007 - Image #0
Reply
Tata Sky Customer Care's response, Mar 29, 2020
Verified Support
Hi, your concern is certainly noted. We're looking into it right now. Please hold on a little longer. We will get back to you soon with a solution.
Tata Sky Customer Care's response, Mar 29, 2020
Verified Support
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
I am also getting same error message saying - " The set top box needs to be paired "

Details of the set top box are as follows.
This is secondary box and ID is 1473. Subscriber ID is [protected]
Reply
Tata Sky Customer Care's response, Apr 2, 2020
Verified Support
Hi, we are here to help you out. We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Apr 3, 2020
Verified Support
We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
Help please..

set top box needs to be paired - Comment #3728186 - Image #0
Reply
Tata Sky Customer Care's response, Sep 2, 2020
Verified Support
Hi, help is here. Requesting you to share your RMN/Sub ID for further clarification.
My subscribe id is [protected].I am facing same issue please resolve this.
Reply
Hd box doesn't have a card. What about those?
Reply
Tata Sky Customer Care's response, Nov 1, 2020
Verified Support
Hi, we are here to help you. Could you help us with your concern in detail for further assistance.
My TV is showing that set top box needs to be paired . Please help. Note in my set top box there is no card this is new set top box of HD please help

I'd- [protected]
Reply
Tata Sky Customer Care's response, Jan 5, 2021
Verified Support
Hi, we understand your concern. We have raised a Service Request#. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Jan 5, 2021
Verified Support
We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
My TV is showing that set top box needs to be paired . Please help. Note in my set top box there is no card
Digicard Id :[protected]
Settop box SN:[protected]
Reply
Tata Sky Customer Care's response, Apr 5, 2021
Verified Support
Hi, we understand your concern. We have raised a service request to resolve your concern at the earliest. Look forward for a quick turnaround.
Tata Sky Customer Care's response, May 18, 2021
Verified Support
Hi!
Please let us know if you are still facing any issues. We will assist you further.
This is being showing on my TV when I switch it on. Pls do the needful as soon as possible

Thank you
Reply
Ramachandra Prabhu's reply, Apr 25, 2021
My Subscriber Id :- 1371835735
Tata Sky Customer Care's response, Apr 26, 2021
Verified Support
Hi! Please be assured that your case is being looked into. You'll soon hear from us to get this fixed.
Tata Sky Customer Care's response, Apr 26, 2021
Verified Support
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
Setup box news to be paired
Reply

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