[Resolved]  Tata Sky — set top box upgrade request is still not schedule after 2 days

Address:

Rose Icon Pimple Saudagar, Pune, Maharashtra, 411027

I have logged service request to update the current standard set top box by HD box on 15th April around 3 PM, now its 17th April 12 PM and I have called customer care 4 times but still service request is not scheduled. A fake entry of call being made to customer (i.e. to me) on 16th April at 9:43 Am, which is not happened. All all time when i called CC i got same answer that CC will escalate this and I will get call in 2 hrs. But no response. It looks once this month recharge gets over. I should see another service provider who can give me better service. I am really disappointed with this after using tata sky for 9 years.
Now a days it seems Tata sky got more user...so they are on 7th sky and don't bother if they are loosing customer. Don't refer tata sky to any one.