[Resolved]  Tata Sky — set up box needs to be paired

My set up box os not working the screen shows the msg that the setup box needs to be paired
Id is [protected]
Please resolve the problem as soon as possible. I am trying to contact helpline number also but no response look into the matter and solve it as soon as possible it has been 2 days since we have recharged the set up box but it is still not working look into the matter