[Resolved] Tata Sky — shameful incidents for tata sky team..no resolution of my complaint until 72 hours even after 5 to 6 calls to customer care | |
My tata sky was not getting signal since 09/08/2019 due to rainy season but after weather clears it was same so i booked a complain to tatasky customer care on 11/08/2019 @6:14:23pm i was assured to resolve my complaint within 24 hours so i got relaxed .. again i called them on 12/08/19 @3:30 pm and i was told to wait untill 6:14:23pm... it was not resolved so i called 3rd time @6:30pm and i was assured to resolve before 10 am on 13/08/19 but they could not..again i called 4th time at 10 am and talked with some senior team person and she reassured me to get resolved within 2hrs at any cost...so again i waited for 2 hrs but still they could not... i called 5th time at 1:30 pm on 13/08/2019 ...i talked again with senior excutive Mr. Shailesh Yadav from Pune centre and he assured me to get resolved for sure within 8 hrs...again i waited and as usual no resolution...i get it done with some local technician because it was end of my patience... i got a call from tatasky on 14/08/2019 @ 6.30 pm which was around 72 hours... i am truly so much disappointed and for sure tatasky team should feel shameful for such an incidence where one person calling u 5 to 6 times and everytime you are giving assuring hours.. i would not like to accept any excuses for such a bad service from tatasky... i highly recommend everyone not to install tatasky dth at any cost... Was this information helpful? | |
Sep 27, 2019 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Aug 21, 2019 Tata Sky Customer Care's response Hi, we hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
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