Tata Sky — Steep charges and improper services

Address:

Mumbai City, Maharashtra

Recently Tata Sky increased their charges to a steep values
For example thier "English Movies Pack" is now available at value of 75 Rs instead of prior 60 Rs.

Also after subscribing to their Eng Movies pack they didn't turn on Eng Movies pack in my set-top box for about a week.

Who the is responsible for this ?

Take care of this immediately.