[Resolved]  Tata Sky — Sub id [protected] - recharge prepaid thru netbank on 8th dec will take 10 days as per tatasky cc

Dec 11, 2016

Updated by sriram_1952 Mr Madhusudan CC from [protected] called @ 17.56 hrs today (11 Dec 2016). He reiterated that recharge amount is not yet credited in my id a/c. He was told that he should check credit in Tata Sky Ltd a/c with SBI on 8th Dec 2016 at 21.08 hrs under txn id IB[protected] at the same time debit was made to my a/c ) as debit & credit takes place simultaneously in banking under double entry book keeping. He was told that there is no point in seeing my a/c id as obviously in Tata Sky entry in Bank a/c is not getting posted to id a/c automatically. He requested scan of debit in my a/c. I protested & sent following scan of debt entry in my a/c on 08 Dec 2016. copy paste of debit entry in my SBI a/c
08-Dec[protected]Dec-2016) TO TRANSFER
INB IB34907276 220.00
No response from Tata Sky. I repeat, when the govt encourages digital payments, Tata Sky, without any concern of customer, is telling that it will take 10 days to credit id a/c for credit made in their bank a/c thro net bank.

Dec 19, 2016

Updated by sriram_1952 update - complaint to Tata Sky on 19 Dec 2016 - thro my account - mail - sub = preponing due date to 11 Jan 2017 taking activation as on 13 Dec 2016 instead of giving correct due date as 15 Jan 2017 as they activated my channels only on 18 Dec 2016 ater call to CCPoonam Pandey # quote # I paid Rs 220 thro SBI net bank -debited to my a/c and credited to Tata Sky Ltd a/c under sub id [protected] on 08 Dec 2016 at 21.08 hrs under txn id IB 34907276. On 09 Dec my TV was showing credit of Re. 1 and I complained to CC SR no. TM7Q43K. CC told me to wait for 10 days. On 10 Dec CC gave me 1 day credit. After repeated complaints to CC & to net, I got sms to RMN on 17 Dec that "Request completed...Rs.0, C/Ac balance Rs. 184.54.. due dt 11 Jan 2017". Butl no channel was active. On 18 Dec also no channel was active. My TV was showing "Current a/c bal Rs. 177.21 due dt 11 Jan 2017". After I called CC - Poonam Pandey on 18 Dec @ 02.04 pm, she activated my channels/package. I told the due date should be 15 Jan 17 (30 - 1day credit = 29 days from 18 Dec). Jayanthi noted TTI5UNJ

Dec 20, 2016

Updated by sriram_1952 update 20 Dec 2016 - received a call from [protected] - CC - Mr Vamsi # After my insistence to count recharge period from 18 Dec, the date on which Ms Poonam Pandey CC actually activated & enabled my view of channels, Mr Vamsi agreed & sent sms for same. I also got confirmation in my TV - Home - a/c status - where due date is changed to 15 Jan 2017. I reiterated my stand to CC that as Banks will give immediate credit to Tata Sky Ltd a/c at the same time of debit to customer's a/c, it is for Tata Sky to carry the credit to folio of subscriber id a/c of customer thro automated process at same time instead of asking customer wait for 10 days. The same shall hold good whether the customer goes from Tata Sky - my account - Online Recharge Site Page to Bank site or from Bank's Bill payment site to credit to Tata Sky Ltd a/c mentioning subscriber id. The point was well taken by Mr Vamsi. Issue resolved. Thanks to consumer complaints forum