Tata Sky — submit on tv pkg to service provider

As per msg from iy-trai at 8: 42 today. I contacted to tatasky for submit my choice selection to migrate on new tarrif but tatasky refused by saying "abhi tak plan laagu nahi hua hai jab hoga aapse sampark karenge" tatasky also didn't provide any machinery through which i could migrate my plan to new trai tarrif. I feel by their talking thattatasky supposed themselves on top of customer, trai and judiciary. Pls make tatasky to release information and software accordingly and help me. Thanking you