Tata Sky — Subscriber ID : [protected] -- Complaint No : HNUEORB -- No Signal since 1 week with 3 Complaint Reminders

Address:

Mumbai City, Maharashtra

Dear Sir / Madam This is with regards to the above mentioned Subscriber ID and Complaint No. It is with great disappointment that I have to write this email and also file official complaints with Consumer Forum, Complaints Board and Akosha. My complaint has been pending for the past 7 days and I have made 3 reminder calls so far and every time I am promised that a technician will be calling and visiting with 24 hours. It has been a week and no one has bothered to call or resolve my complaint. I am holding 3 main connections in 3 homes with 7 Multi TV connections and all of them are Annual HD Packs. If a premium 8 year old, educated customer has to suffer so much, I wonder the plight of common man who is dealing with Tata Sky. My family has to stay at home throughout the day in the hope that a technician would come anytime to resolve the problem and in case they are not at home, this pending complaint would never be resolved. We are unable to view a majority of the channels and my subscription money has been wasted for the past 1 week. I hereby raise an official written complaint with multiple forums and platforms against Tata Sky and demand the following – 1. My complaint needs to be resolved within 24 hours of this email 2. My account needs to be credited back for the loss of non-availability of Tata Sky services for 1 week for 2 connections under the above subscription ID 3. Written Apology from Tata Sky for the hardship caused due to uninformed termination of services If my demands are not fulfilled with 24 hours, I will escalate this complaint upto Tata Sons Management and Executive Committee Members for their immediate attention for the hardship caused by their staff to Indian citizens. This is not a reflection of the Tata Brand that Hon. Mr. Jamshedji Tata and Hon. Mr. Ratan Tata had created for India. I hope my complaint will now be taken up seriously by the so-far deaf years of your pathetic Customer Care teams. Regards Ritesh H. Savla Director - International Operations (Mob –[protected] /[protected]