Tata Sky — Subscriber ID : [protected] no signal since 1st April

Address:

Bangalore, Karnataka

I am facing no signal issue since 1st April, I had raised multiple complain from my account also raised multiple complain via miss call service. Initially I use to get the message as technical visit is pending which never happened. All the complain I raised just get closed without even informing me. The first complain was raised on 3rd April. It is so difficult to reach the customer service but still I wasted 20 minute just to reach the customer service. First time I was able to reached the customer service was 13th april, after 9 minute in the queue I was able to reach the agent called Swati who gave me the same standard answer technician will be visiting to resolve the issue, I insisted to speak to supervisor, agent kept me on hold for 9 minute however supervisor (Prakash) came on call and assured me that technician will visit on the same day which did not happen. Next day I called up again and I was on the queue for 21 minute 51 sec and finally it got disconnected by itself asking me to try later. The worst part is they started detecting money from the account without giving the service and finally they deactivated the account once money was exhausted. I recharged the account just for Rs150 on 15th April instead of my regular amount of Rs 494 on activation they detected Rs 10 as reactivation service. I do not understand what kind I service I am getting since 15 days. There is no response from the Tatasky team.Complain raised via miss call where 3SR[protected] — OpenSR[protected] — ClosedSR[protected] — Closed