[Resolved]  Tata Sky — subscriber id [protected]/[protected]

On 21st of sep in the afternoon i saw a message in the account that we need to recharge our account with rs. 2220/- that was a big shock to me as i recharged myself on 20th of sep and my father recharged again on 21st of sep amounting rs. 330/- which is for our south sports pack with sab channel. The total amount of recharge was rs. 660/-.
After contacting customer care they brought to my notice that our account was hacked and there is someone else updating our account every time. I requested again to have our number updated but in vain as it was repeated again and reupdated. Therefore, i was asked to contact cso team via email which i did on 22nd of sep. I must have called cc 7-8 times on 21st. Again, on 22nd of sep 4-5 times. I got a call finally from someone called umashree who according to her investigated and found that it was the dealer who was hacking our account. So, i requested her to get a new subscriber id which i got on 22nd of sep. This was a new id which only i was aware of so also my contact number that was updated. However, on 23rd of sep i see that the rmn was again changed 3-4 times post 12am. This being the case i again dropped a mail to the cso, ceo and help email ids. I received a call again from the same person umashree according to her this time she backed out from her yesterday’s statement and now according to her it’s someone called avinash and according to her there is nothing that can be done to safeguard customer’s account from tata sky end which is pathetic and ridiculous. Big shame on you.
I am sure this is the game played by the dealer as i am aware that these things are done by the dealer itself to meet the target.
Also, i am sure that you guys would be trying to safeguard the dealer for your strategies.
This will surely bring bad name to you as i will make sure that this is been communicated to the mass.
Now, having said this i would like to stop using tata sky soonest. Therefore, would like you to transfer the balance amount to my bank account. Let me know to whom i need to communicate this to.

Would like to have immediate action on this.