[Resolved] Tata Sky — Subscriber ID:[protected] - Charged 100 Rs extra for add on connection

Saurabhownline01

Sep 13, 2022

Address:	610, Panchkula Heights, Peer M Zirakpur 140603
Website:	www.tataplay.com

On 5th Sep 2022, i have requested for an add on connection worth 1099 Rs from tata play app. While ordering there was discount offered of Rs 149 if payment is made online.
I did the payment and 949 Rs got credited to my TataPlay account.
On 7th Sep 2022, technician visited my house and installed the add on connection, NO additional accessories, extra wire etc.. was added. As per technician also only 949 Rs was billed.
On 8th Sep 2022, on checking the transaction logs i found Rs 1049 was debited for the add on connection instead of Rs 949.
Till date, none of the tata play representative is able to explain why 100 Rs extra was charged to me and debited from my account !!!
Almost 5 requests on call and 5 request thru mails were logged and none of them explained the reason !

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Nov 2, 2022

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2022

Tata Sky Customer Care's response Hi! That's not how it should have been. Let us have this checked. We have raised a service request to resolve your concern we are prioritizing the same and will connect with you at the earliest. Be assured your issue will be resolved at the earliest.