Dear sir,
Customer id [protected] is in the name of my father mr k r nair who is an
88-year-old very senior citizen.
On having a casual look at the transaction history it is noticed that there
Are two unauthorised debits in the account on 3rd july 2017 (I. E rs 2 and rs 2.50)
I had spoken to the customer representative on that day and he had admitted that
It was deducted by mistake and the same would be credited back.
Today i spoke again to the customer service representative. She admitted that
It was a mistake. However, my request for crediting back the amount is declined!!!
According to her, once the amount is deducted it will not get reversed!
My question here is :
1. Why the account was debited without my father's permission when he had not
Subscribed to those channels?
2. Why is the request for reversal declined?
Looks like it is an intended case of harassment.
It is once again requested that the wrong/unauthorised debits be reversed
Immediately. It is not the amount involved that i am concerned, but the kind of
Cheating (If i may call that) indulged in. Small amounts collected like this from
Various customers will add up to a tidy sum without anybody's knowledge.
A copy of this email is being marked to the consumers court for their
Attention.
A screen print of the transaction history from 3rd july is attached
Needless to mention how many such deductions have been done in the past.
Your immediate response and action taken is called for.
Regards
Shasi nair
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