Tata Sky — Subscription plan

Address:	Chennai, Tamil Nadu, 600096
Website:	Tata Sky

We renewed our tata sky annual subscription for id no [protected] by paying rs.15400 on 18 june 2015 to be effective from 2 july 2015 till 1st july 2016. This subscription covered four tv sets installed in our residence (Three hd plus and one hd). All tv's were disconnected on 12th april 2016 and we were asked to renew the subscription.I called the help number and was told by the lady at the customer service that my subscription had expired. She could not understand the logic of my claim that my subscription was due for renewal on 2nd july 2016. I asked to be connected to a senior; she put me on hold and then the call was disconnected. I called again and got connected to mr.Shabir singh, who was more understanding. He said that my issue would be resolved in 24 hours and he reactivated my connections. I never received any phone calls from tata sky. Today, the 17th april, i get a message on my tv that all my connections will be disconnected at midnight unless i renew my subscription. I again called the help line...The lady said she would connect me to her senior. Said, they were all busy and that i would get a call from them and that my issue would be resolved. I am told i am a premium customer, but i have been put to so much inconvenience by this unprofessional response of tata sky. If i get disconnected tonight, i would not hesitate to cancel my subscription with tata sky out of sheer disgust. Prakash