Tata Sky — Supplied faulty wifi dongle that is not working and technician don't come to resolve

Address:	560067
Website:	tataskyplus.com

I upgraded my HD setup box to a new HD plus Transfer set top box 3 weeks back. It comes with wifi dongle that can be connected to Wifi. Installer couldn't get it working the same day and left. Since then, I called Tatasky help desk atleast 7 times.. Technicians take appointment but never show up and wrongly update ticket with information that they visited place and wifi not connecting due to technical issues which is totally wrong. Technician says dongle does not work with ACT broadband.. Can you prove that? No answer.. I have 6 other devices including my Television connecting and working perfectly on wifi but this dongle doesn't. How can this be ACT internet problem?

Helpdesk just don't listen.. Can you help me get my money back that I have paid for up-gradation (INR 7800) alongwith my old tatasky set top box.. More than happy to keep it if Tatasky is able to resolve wifi dongle issue.