[Resolved]  Tata Sky — tata sky at it again : lost service team and abso poor service support!!

Address:

Mumbai City, Maharashtra, 400610

Prior to 28th jan and prior to the trai deadline of 31st jan, 2019, i had an annual package with a positive balance of around 177 and an expiry /renewal date of oct 2019!

Based on the recent superb "activation in a jiffy as good as 1-2-3""advertisement of tata sky i went to their site and was advised to renew the existing at rs 795 per month! Instead i did some looking around and chose a combi of the broadcaster packs and a la carte channels after a search for over 30 mins! The total pack came much lower for roughly 561.60 per month as per summary and so i clicked ok!

Guess what all happens thereafter? :

1) my vod program recording facility stops saying i have not paid the tata sky + usage fee (When i have paid in advance till oct 2019)!!

2) i get a sms yesterday saying i need to recharge again day after — in 2 days (When there must have been at least rs 6000 balance in my account)!!

3) i do not get many of the channels that i have opted for, like times now, wion and republic tv (Which is free!!)

4) called the toll free no of the tata sky call centre and the standard message is"estimated wait time is 2 mins" — this message goes on for 10 mins and more! In many cases the call drops on connection!

5) when i got through once the agent told me it is the channel broadcasters issue — when i told him the channel comes in my other home in the same building he had no answer or justification!!

And all this is after trai had asked broadcasters sometime in the 1st week of december 2018 and asked them to migrate customers to the new package regime! No preparations made to handle customers at all!!