[Resolved] Tata Sky — tata sky cable - setup box issue

MiteshD

from Pune, Maharashtra

Address:

Sun Radiant, Kondhwa Budruk,, Pune, Maharashtra, 411048

Hi

I have taken a new tata sky cable connection on saturday 21st sep 2019.
The setup box was connected without any issues but as soon as the technician left the house the message appeared that the 'new software is being downloaded. There is no prgress in download and hence i have raised the same with customer care to get it resolved.

The issue is still not resolved and customer care is just rescheduling the technician visit.

I have tried to get in contact with tata sky cable operator of my area but he is also not responding to my calls.

Request you to please help me on this to get this issue resolved.

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Oct 30, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2019

Tata Sky Customer Care's response Hi, we understand your concern. We are looking into it now. Please wait just a little while longer. We're resolving this for you in the best and quickest way.

Verified Support

Sep 26, 2019

Tata Sky Customer Care's response We hope that your concern has been addressed. Let us know if you require further assistance, we will be glad to help!