[Resolved] Tata Sky — tata sky change my annual subscription without notice

Shivaprasad Manne

Address:

560067

Respected sir,
I had activated annual pack subscription on tata sky on nov 2018.
After trai regulation on channel charges.
Tata sky forcefully migrated my annual package on 23rd march 2019 and activated some package without my permission and without informing me. It's been noticed that cause me loss as compare to my annual package subscription.

As per my understanding (According to trai regulations):-
1) i have the choice to continue annual package till contracted period.
2) service provider should give me the option of whether to continue the package till contracted...

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May 5, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2019

Tata Sky Customer Care's response Hi! As per TRAI direction, following the new Tariff order, service providers will migrate their customers to the best fit plan carrying their key current channels. This process is being done in a phased manner every day to migrate the millions of customers by the 31st March. Each customer has the option of changing their channels and packs at any point in time, before or after the migration. For this, please download the Tata Sky App or visit www.mytatasky.com and go to Manage Pack, or visit your nearest dealer.

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Comments

Tejesh_Kumar

from Udupi, Karnataka

I have been facing the same problem with tatasky. They have changed my plan without my consent. Service providers like videocon are giving the channels that the customers paid for during the long duration. Only tatasky seems to be cheating its customers.

Tata Sky Customer Care's response, Mar 29, 2019

Verified Support

Hi, we do not want you to feel this way. Please share us your RMN/ Subs ID for further assistance.