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Tata Sky

[Resolved]  Tata Sky — tata sky connection not being repaired.

Address:Mumbai City, Maharashtra, 400068

I have been repeatedly following up with the customer care for sending a technician to my residence as my tata sky is not working since past three days.
After requesting a call back from tata sky, the local who was suppose to send the technician promised to send the guy within an hour, but that person has stopped answering my calls. Even after repeatitive calls at your customer care, no person has come home to fix the issue. And my setup box is not working. Is this the kind off service tata sky is providing?
Is anyone really going to come to fix the issue or will i have to throw the set top box away?
Please let me know.
Because am really tired following up with your people.
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Sep 30, 2017
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Aug 30, 2017
Tata Sky Customer Care's response Hi, this isn't the experience we aim for. We will contact you soon to get this sorted.
Complaint comments 
2 Comments

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Comments

I recharged my tata sky set top box but i am still not able to get a connection .I want a technician to check the problem with the set top box as soon as possible as the call center are saying you are actively subscribed.
Reply
Tata Sky Customer Care's response, Aug 30, 2017
Verified Support
Hi, allow us to help you! Please share your RMN/Subscriber ID for further assistance.
Kafeel Shaikh's reply, Apr 26, 2018
My subscriber id is: 1208136976
And i am frequently getting the message "This is the wrong card for this set top box( pairing error) even though i recharged it!
Please refer to WO#ZC47C6N dated 20/08/2017 09:44. The issue has not been addressed as yet. I find your local team very unresponsive and uninterested. Kindly refer someone more responsible and get the problem rectified. If required get the set top box changed.
Reply
Tata Sky Customer Care's response, Aug 30, 2017
Verified Support
Hi, your concern is certainly noted. We will contact you soon.

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