Tata Sky — Tata sky connection not working

Address:	Agra, Uttar Pradesh, 282007
Website:	www.tatasky.com

This is to inform you that My Tata connection (Subscriber Id - [protected]) has not been working for the past 15 days. I have already registered a complaint on their customer care toll free number in this regard. Still no action has been taken in this behalf. I have already made advance payment for the services. Whenever I call on their tollfree customer care number, I get a reply " your work order is on hold" and the call disconnects.
I am deeply hurt and request the authorities concerned to take immediate action in this regard and the person responsible for the delay should be made accountable for the hassarment faced by me.