[Resolved] Tata Sky — tata sky customer id [protected] - amount adjusted from my annual subscription without my consent

ajai garg

from Mumbai, Maharashtra

Address:

711302

I have subscribed annual subscription in sep.'18 which was valid till sep.'19 for dhamal package.

On 13th feb.'19, i had changed my plan from dhamal package to selective channel as per my choice, hence my balance amount of dhamal package should be transferred from existing package to revised package approximate rs. 2000/-.

Recently message is flashing on tv that amount has been exhausted and connection will deactivated from 2nd march'19.

While contacting customer care serice of tata sky on 1st & 2nd march'19, it was informed that on 25th feb.'19 some of the channels have been activated by some dealer hence balance amount is exhausted.

I want to submit you that i have never opted any channel on 25th feb.'19 and same has been activated by some unknown dealer without my consent.

Please look into the matter on priority as customer case service has shown their inability to resolve the issue even approaching twice on 1st & 2nd march'19.

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Apr 4, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Mar 02, 2019

Updated by ajai garg I have subscribed annual subscription in Sep.'18 which was valid till Sep.'19 for Dhamal Package.

On 13th Feb.'19, I had changed my plan from Dhamal Package to selective channel as per my choice, hence my balance amount of Dhamal package should be transferred from existing package to revised package approximate Rs. 2000/-.

Recently message is flashing on TV that amount has been exhausted and connection will deactivated from 2nd March'19.

While contacting Customer Care serice of Tata Sky on 1st & 2nd March'19, it was informed that on 25th Feb.'19 some of the channels have been activated by some Dealer hence balance amount is exhausted.

I want to submit you that I have never opted any channel on 25th Feb.'19 and same has been activated by some unknown dealer without my consent.

Please look into the matter on priority as Customer case service has shown their inability to resolve the issue even approaching twice on 1st & 2nd March'19.

Mar 02, 2019

Updated by ajai garg Still unresolved.

Verified Support

Mar 04, 2019

Tata Sky Customer Care's response Hi! As per TRAI direction, following the new Tariff order, service providers will migrate their customers to a best fit plan carrying their key current channels. This process is being done in a phased manner every day to migrate the millions of customers by the 31st March. Each customer has the option of changing their channels and packs at any point in time, before or after the migration. For this, please download the Tata Sky App or visit mytatasky.com and go to Manage Pack, or visit your nearest dealer.