[Resolved]  Tata Sky — Tata sky customer service and complaint resolution is a disaster

Address:	Chennai, Tamil Nadu, 600028
Website:	tatasky

I am tatasky subscriber and have had several service disruptions since i have been a customer (Around 4 years). Every single time a complaint is registered using their helpline number i never get a call back and i have to keep chasing and following up on my complaint. They charge for services on a daily basis and i pay for my services annually - which means they get my full payment but i never have had disruption-free services. Either its the dish or the cables or the way they have installed the dish that is problematic each time. I am sick of calling tatasky customer services after every complaint just to follow up. They give the same [censored] script saying someone will call back within 2 hours but no one ever does, and it makes no difference speaking to the "supervisor" because they give the same [censored] script and tell you someone will call and they have "escalated" the complaint. Nothing happens unless you call them every single day after registering your complaint and speaking to someone at least 5 times each day. It is possible the worst service i have ever encountered, although bsnl is competing in terms of worst customer service of the century. Unfortunately in our building complex tatsky is the only one who provides services so i have no choice but to put up with their absolutely rubbish service. Message to the ceo/md/top bosses - do your job and make all the changes necessary to run this company efficiently.